REFUNDS & RETURNS POLICY

Returns Policy

At Releva Health, we take consumer rights extremely seriously. As a customer, you can claim for a full order refund and have your order collected by us at no extra charge to you if:

• the contents are faulty and unusable as the product quality has been affected
• the contents are not as described at the point of purchase
• the product does not do as described at the point of purchase
• the product is under an official safety recall. (led by the manufacturer or a government department)
• the product(s) you received are not the ones you ordered.

We assess each refund request based on the above criteria. If your return request meets one of these criteria then we will collect your order from you and refund it in full as soon as it arrives back to us. If your return does not meet one of these criteria, then you should follow the below return steps.

As you have purchased from Releva Health (an online retailer) you can return your order to us at your cost for a full product refund if you decide you no longer require the products ordered. You must inform Releva Health within 14 days of receiving your order and we must receive your returned order within 14 days of you notifying us of the return. 

Important Health & Hygiene Note: Due to the nature of our recovery balms, we can only accept returns for “Change of Mind” if the product remains in its original, unopened, and sealed condition. For health and safety reasons, once the seal on a RELEVA 250g Pot or other product is broken, it is no longer eligible for return unless faulty.

Trade (B2B) Orders: Please note that the 14-day “Change of Mind” cooling-off period applies to individual consumers only. Orders placed through our Trade Portal or via a Professional Invoice are considered Business-to-Business (B2B) transactions and are non-returnable except in cases of damage or fault.

Step 1

Check that your order can be returned by calculating 14 days from the delivery date.

Step 2

Check that the products you intend to return are unopened/unused and are in the original condition that they were sold to you in. This includes all safety seals being intact. We are not able to accept products back in any other condition.

Note: If you receive your product in a damaged condition on delivery, please send us an image of the delivery parcel and product damage within 48 hours of the order being delivered to you. Please send these images to sales@relevahealth.com with your ORDER ID.

Step 3

Inform Releva Health via email (sales@relevahealth.com) of your intention to return your order (please include your ORDER ID).

Step 4

Once you receive confirmation from Releva Health that your order can be returned, please return it to:

Releva Health
Arkad Healthcare Limited
c/o Matlock Storage
Dimple Road
Matlock
DE4 3JX

Note: We encourage you to send this via a tracked & signed postal service and safely package the products to ensure there is no courier damage during transit.

Step 5

We will check that the returned items received are the ones despatched to you (batch/exp/product condition) and then issue a refund back to your payment card for the product value. We will email you to confirm refund.

Last updated 26 February 2026